Step into the shop — with Mochi
Open Neko's wardrobe,
3 steps and you're set.
Mochi — the shop's mascot — walks you through every step: pick a set, lock the dates, head to fes. Plus a few tiny rules so the wardrobe stays pretty for the next renter.
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Chapter 01 · Pick a set
Open the catalog,
pick the set that fits fes best.
Every set has real photos, a size list, brand, and open dates. Neko groups them by theme (Genshin, Idol, Maid…) so you don't have to scroll through every character.
- 01
Filter by brand
Genshin, Honkai, FGO, idol… each brand gets its own lane — no thumb cramps from scrolling.
- 02
Check open sizes
Each set shows real sizes and open dates — no need to message and wait for a reply.
- 03
Save your favourites
Drop them in your bag and come back to lock dates after rallying friends along.
- 04
Ping Neko if unsure
Message the shop for accessory details — Neko replies during wardrobe hours.
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Chapter 02 · Lock dates
Pay the rental fee —
Neko sends the booking ticket.
Rental fee and item deposit are two separate amounts. Neko emails a confirmation with the PayOS QR; once the rental fee lands, the set is locked to your dates.
- 01
Rental fee holds the slot
Pay via PayOS so Neko can lock the dates — nobody else can grab the slot.
- 02
Item deposit safety net
Paid on delivery, refunded 100% once the set is returned in its original state.
- 03
Automatic PayOS QR
Scan and Neko gets it instantly — no receipt screenshots needed.
- 04
Transparent ledger
Review every transaction inside your account, any time.
NEKO BOOKING TICKET
Set: Marin Maid
- Pickup
- Friday morning
- Return
- Monday morning
- Accessories
- Wig + bow
- Deposit
- 200 000 VND
3/6
Neko's return calendar
Return on time —
the wardrobe stays ready for the next renter.
Chapter 03 · Go to fes
Receive the set, go to fes,
return on time.
Neko sends pickup and return reminders via email and your account. You only need to send the set back clean — Neko handles inspection and dry-cleaning for the next renter.
- 01
Open the box
Check accessories against the booking ticket checklist — all present, all happy.
- 02
Wear & shoot
Festival run or a photo shoot — your call. Neko just admires the pictures from afar.
- 03
Return on time
Pack the set, write the order code on the box, and ship it back via SPX or Viettel Post.
4/6
Chapter 04 · Gentle rules
A few small rules
to keep the wardrobe pretty for the long run.
Rules in shop tone, not contract tone. Core stuff: keep the set clean, return on time, and ping Neko early if anything goes off. Neko always tries to be flexible.
- 01
Keep the set clean
Avoid coloured drinks, dust, and your own cat climbing on the costume.
- 02
Tell Neko if something slips
Light damage Neko handles — don't hide it; we'll sort it together.
- 03
Return on time
Late returns incur a slot-holding fee because the set is already booked for the next renter.
- 04
Item deposit 5–7 days before shipping
Neko sends reminders via email and your account. Ho Chi Minh City customers have 5 days before shipping, other provinces get 7. If you book close to the deadline, Neko bundles the rental fee + item deposit into a single PayOS payment so you don't transfer twice.
- 05
Miss the deposit window → order auto-cancels
If the item deposit lands past the window, Neko has to cancel the order to free the slot for someone else, and the rental fee already paid is non-refundable (the dates were locked). If something's blocking you, message Neko EARLY via Zalo or Facebook — Neko always tries to be flexible when the reason is genuine.
- 06
Transparent deposit
Item deposit refunds right after inspection — history lives in your Orders section.
- 07
Cancellations — only before the shop ships
You can cancel before the order ships. Once the shop finalises the tracking code, self-cancel is closed — Neko needs to handle exceptions directly. The rental fee is non-refundable (the dates were locked for the shop), but the item deposit refunds 100% because the set never left the wardrobe.
5/6
Ready to open the wardrobe
Neko's wardrobe is open.
Step in.
A tidy 3-step flow, light rules, transparent deposits. Neko is always at the wardrobe — book with peace of mind.
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Mèo's return address
Ship the set back to Mèo
Paste this exact line on the carrier slip (Viettel Post / SPX / Grab Express). Always include the recipient name + phone — couriers in HCM use phone to confirm before drop-off.
- Recipient
- Mochi
- Phone
- 0836869269
- Address
- GH2 Vinhomes Grand Park
Phường Long Bình, TP. Thủ Đức
TP. Hồ Chí Minh, Việt Nam
Pasted right onto the carrier slip — Viettel Post / SPX / Grab all accept this format.